CONTACT INFORMATION

At Eastman, we want to be sure you have all the support and resources you need to understand and manage your benefits throughout the year. Here are some important phone numbers, websites and contact information that you may need:

BlueCross BlueShield of Tennessee

Dental Benefits

1-877-378-8601
http://www.bcbst.com/members/eastman

Cigna

24-Hour Health Information Line

24/7 Phone Support: 1-800-796-4449, say "Benefits" or press 1, then ask for the "Health Information Line"

Customer Service Help Line

24/7 Phone Support: 1-800-796-4449, say "Benefits" or press 1

Employee Assistance Program (EAP)

24/7 Phone support: 1-800-796-4449, say "EAP" or press 2
www.myCigna.com
If needed for first time registration, use employer ID “eastman”

Health Coaching

Call a Cigna Health Coach: 1-800-796-4449, say "Cigna Health Coach" or press 3
Online: Log on to myCigna.com. Then, click on the My Health tab for information and support.

CVS/caremark

24/7 Customer Care Line: 1-855-293-4115
www.caremark.com

Eastman Employee Service Center

1-423-229-4636 or 1-866-328-4636
Email: esc@eastman.com

Eastman Medical Department

Short Term Disability for all US team members excluding those managed by MetLife as described below
1-800-EASTMAN extension 5300

Fidelity

FMLASource

1-877-462-3652

MDLIVE

24/7 Phone Line: 1-888-726-3171
Customer Service: 1-800-400-MDLIVE (1-800-400-6354)
mdlive.com/Eastman

MetLife

Long Term Disability Claims
1-800-300-4296
Short Term Disability Claims for all US union team members except Texas City, Jefferson, and former BP team members
1-800-327-8626

Prudential